FAQs

ALL THE ANSWERS YOU NEED

GENERAL QUESTIONS

Is the data center completely owned by you or do you co-locate?

C0-locate- We’re regarded as industry leaders in hybrid computing strategies and solutions, and provide a massive dynamic platform that allows our customers to quickly innovate and deploy applications on a global scale. Our world-class data centers have multiple layers of physical and operational security to ensure the safety and integrity of every customer’s data.

How do I upload files to my website?

We’ll do that job for you! All you need to do is provide us your old hosting account details and after that we’ll make the backup and restore the whole website on our server.

Do you allow custom error pages?

YUP! We do!

Do you offer web designing, maintenance and programming services?

Yes We Do! Contact Us via Skype or Contact Form

Where are you located?

Our office is located in Lucknow and data center is in Dallas.

I get access denied errors when trying to connect to MySQL

Yes. As with all VPS providers, CPU and disk I/O are shared among different servers. A VPS is designed to provide solid processing performance with the capability to occasionally burst to more intense usage for short periods of time.

We ask that you be mindful of our other customers, and don’t abuse the CPU and disk I/O resources that we offer with our plans.

If you’re using a lot of resources, we may reach out via phone and help you figure out what’s happening. This gives you an opportunity to reduce resources, offload certain processes to an additional server, or upgrade to a larger and more appropriate b2bTech plan.

My domain was suspended for mass mail! Help!

Port 25 may be blocked by default to prevent spam and abuse of our services. This is actually pretty common in the industry, where some providers simply block port 25 without the ability to request being unblocked:

We strongly recommend you use a service such as Mailgun, SendGrid, or Mailjet, to ensure that your emails are deliverable and don’t fall into the spam boxes of your recipients. VPS and Cloud IPs are on many blacklists already, and maintaining their IP reputation is a heavy burden and hard to get right. You can use any of those services without going through the unblock process, as we allow ports such as 465 and 587.

We’ve had a lot of spam issues in the past. If you need port 25 unblocked for IPv4, please open a ticket for verification, but first review the requirements below.

We also have extensive monitoring of our blacklists. If you get approved and your IP gets listed on a spammer blacklist, then that may trigger a blocking of the port on a temporary or permanent basis.