This Privacy Policy describes how b2bTech (“b2bTech”, “our”, “us” or “we”) collects, uses, and shares information from your (“you”, “your”, “Client” or “Customer”) use of our website, products, and services (“Service” or “Services”). Any changes to this policy will be updated on this page. If you have any questions, please contact us at info@b2btech.in.

The data controller for your personal information is b2bTech, operating as a Sole Proprietorship. Your privacy is important to us, so please review this policy carefully.

1. Information We Collect

• Account Registration:
  • When you register, we collect details such as your name, company name, address, telephone number, and email address.
• Third-Party Integrations:
  • If you link our services to a third-party account, we may capture information (including authentication tokens) from that account.
• Communications:
  • We collect information from any correspondence you initiate with us.
• Transaction Details:
  • We gather details regarding transactions and orders. Please note that we do not store your financial information, as it is handled by our third-party payment processors.
• Website Visits:
  • When you visit our website, we capture your IP address, visit time, duration, and pages viewed, which may be tied to your personal details.
• Usage Data:
  • When using our services, we monitor utilization details such as processor, memory, storage, and network usage.

2. Use of Information

We use your personal data for the following purposes:

• Transaction Processing:
  • To process orders and manage your service.
• Customer Support:
  • To assist you and resolve any issues.
• Service Improvement:
  • To maintain, enhance, and expand our services based on usage data and feedback.
• Fraud Prevention:
  • To perform fraud checks, reporting, and screening with third-party companies.
• Policy Enforcement:
  • To enforce our Acceptable Use Policy (AUP) by detecting and resolving abuse.
• Marketing Communications:
  • With your consent, to send you special offers or relevant updates via email.
• Service Customization:
  • To analyze user trends and demographics for improving our website and services.

3. Authorized Disclosures

Without affecting your rights under this Privacy Policy, we may disclose your personal data (including IP addresses) to authorized third parties when necessary, including:

• Fraud Prevention:
  • To detect, prevent, or address fraud.
• Business Transitions:
  • In connection with a merger, sale, restructuring, or acquisition.
• Legal Protection:
  • To defend our rights, protect the safety of our affiliates, users, or yourself.
• Abuse Prevention:
  • To guard against misuse or unauthorized use of our site.
• Legal Obligations:
  • To comply with legal requests, court subpoenas, or other official requests.
• Affiliate Referrals:
  • If you register through an affiliate referral, we may share information with your referrer to confirm your use of their referral.

4. Internet Communications

• Data Transmission:
  • Please be aware that data sent via the Internet may traverse international borders. We are not responsible for any actions taken on your personal data before it reaches us.

5. Accuracy of Personal Information

• Data Maintenance:
  • We strive to keep your personal data accurate and up-to-date. You may review and update your account information at any time.

6. Legal Basis for Information Processing

Our legal basis for collecting and processing your personal data includes:

• Contractual Obligations:
  • Fulfilling your service orders.
• Compliance:
  • Meeting financial record-keeping and law enforcement requirements.
• Legitimate Interests:
  • Operating our business effectively.
• Consent:
  • For marketing communications, which you may withdraw at any time.

7. Storage and Protection of Personal Data

• Data Storage:
  • Your data is stored and processed within the EU/EEA or in non-EEA countries that the European Commission has deemed to provide an adequate level of protection.
• Data Security:
  • We employ technical, physical, and managerial measures to safeguard your data from unauthorized access, disclosure, modification, and destruction.

8. Data Retention

We retain your personal data only for as long as necessary, based on:

• Legal Requirements:
  • Obligations such as tax or corporate laws.
• Dispute Resolution:
  • The duration of potential legal claims or disputes.
• Business Necessity:
  • The ongoing need for data in our operations.

Once no longer needed, your data will be securely deleted or anonymized.

9. Updating, Deleting, and Downloading Your Data

• Account Management:
  • You can update your data via the client area or by submitting a support ticket.
• Data Export:
  • You may request a copy of your personal data by contacting our support team.
• Account Closure:
  • Customers with no active services can request account closure and data deletion, subject to any legal or financial obligations.

10. Communication

We may contact you regarding products or services via:

• Email
• Text (SMS)
• Cookies:
  • We may use cookies to identify you as a repeat visitor or customer, which helps us customize your experience.

11. Your Rights Under GDPR

If you are an EEA resident, you have the following rights regarding your personal data:

• Right to Access:
  • Request an export of your data.
• Right to Rectification:
  • Correct inaccuracies or incomplete data.
• Right to Restrict Processing:
  • Limit how your data is processed.
• Right to Object:
  • Object to the processing of your data.
• Right to Erasure:
  • Request the deletion of your data.
• Right to Withdraw Consent:
  • Unsubscribe from marketing communications.

We may ask for identity verification before fulfilling these requests.

12. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from anyone under 18.

For any questions or concerns regarding this Privacy Policy, please contact us at info@b2btech.in.