This page outlines our policies regarding refunds, returns, and cancellations for our Managed WordPress Hosting services. We are committed to transparency and customer satisfaction while ensuring our practices adhere to the Guidelines on Regulation of Payment Aggregators and Payment Gateways.
1. Refundability/Cancellability
- Refundable Service:
Our Managed WordPress Hosting service is eligible for a refund if you cancel within the first 30 days of service activation. This guarantee applies only to the initial payment for the service. - Cancellable Service:
You may cancel your subscription at any time. However, refunds will be issued only when the cancellation request is made within the 30-day money-back guarantee period.
2. Eligibility Conditions
To qualify for a refund, the following conditions must be met:
- Time Frame:
The refund or cancellation request must be submitted within 30 days from the date of service activation. - Service Utilization:
The refund applies only to the Managed WordPress Hosting plan and is available solely for the first payment. If services are used beyond the 30-day period or additional non-hosting services are rendered (e.g., domain registration, add-ons), they are not eligible for a refund. - Compliance with Terms:
Refunds will not be issued if your account is suspended or terminated due to a breach of our Terms of Service or any prohibited activities. - Non-refundable Charges:
Payments for manual work, premium support, software licenses, and account credits are not refundable.
3. Initiation Process
To initiate a refund, return, or cancellation request, please follow these steps:
- Cancellation Request:
Log in to your account dashboard and submit a cancellation request, or contact our support team directly. - Support Ticket:
Open a ticket with our billing department, providing your account details and a clear statement of your request for a refund, return, or cancellation. - Verification:
Our team will review your request to confirm eligibility based on the conditions outlined above.
4. Processing Timelines
- Approval and Processing:
Once your refund or cancellation request has been approved, we will process your refund within 3 working days. - Refund Method:
Approved refunds will be credited back to your original payment method. For partially utilized services, the refund amount will be calculated on a prorated basis.
If you have any questions or need further assistance, please contact our billing department at https://billing.b2btech.in/contact.php . We are here to help ensure a smooth and transparent experience with our services.