Acceptable Use Policy / Terms of Service

This Terms of Service (TOS) governs your use of b2bTech Hosting services. By accessing and using our services, you agree to abide by these terms. Please read them carefully.

1. Acceptable Use Policy for Servers

  • Resource Usage Limits:
    • Your website must not sustain a load of 4 for more than one hour; otherwise, your service will be automatically restarted.
    • A load of 2 should not be maintained for over two hours, or your service will be restarted.
    • Configure your website to send no more than 10 emails per hour. If higher limits are justified, please open a support ticket to request an adjustment.
  • Shared Resources:
    • CPU cores are shared among users. While you may use all available cores during peak periods, prolonged high usage is not permitted.
  • DDoS and Load Monitoring:
    • If your website experiences more than one DDoS attack in total, we reserve the right to terminate your service.
    • Our system will automatically suspend any website with a 5-minute load average exceeding 30.0.

2. Spamming and Bulk Mailing

  • Prohibited Practices:
    • Sending unsolicited bulk or commercial emails is strictly prohibited.
    • The use of automated email systems to send bulk messages or maintain an open, unsecured SMTP relay is not allowed.
  • Consequences:
    • Upon receipt of a complaint regarding spam, we will investigate and may suspend your account if the activity is confirmed.
    • A violation of this policy may incur a penalty of $500, and we reserve the right to take legal action.

3. Service Suspension

  • Immediate Action:
    • If we determine that you are violating any of our policies, your service may be suspended until the issue is resolved to our satisfaction or that of the notifying party.

4. DMCA Compliance

  • Copyright Notice:
    • We comply with the Digital Millennium Copyright Act (DMCA) and follow proper procedures for handling copyright infringement notices, regardless of your location.

5. Limitation of Liability

  • Interruption of Service:
    • You acknowledge that our services may be interrupted for reasons beyond our control.
    • We are not liable for any direct, indirect, or consequential damages resulting from service interruptions.
  • Liability Cap:
    • Our liability for any negligence is limited to the amount equivalent to the charges paid for services during the period in question.
  • Warranty Disclaimer:
    • Our services are provided on an “as is” basis without any implied or expressed warranties, including fitness for a specific purpose. We are not responsible for data loss, delays, or any service disruptions.

6. Account Registration

  • Accurate Information Required:
    • All new accounts must be registered with valid, verifiable information. Accounts registered with false details will be cancelled and refunded without prior notice.
  • Single Account Policy:
    • Multiple accounts per subscriber are not permitted. You must maintain current and accurate identification information throughout your service period.

7. Cancellation

  • How to Cancel:
    • Cancellation requests must be submitted through your authenticated client area or via email, support ticket, live chat, or phone.
  • Forfeiture of Credits:
    • Upon cancellation, any account credits will be forfeited. You may request the deletion of your personal information at the time of cancellation.

8. Your Contact Information

  • Communication Obligations:
    • You are responsible for maintaining accurate contact information. b2bTech Hosting is not liable for any damages arising from missed communications, including notifications about downtime or service suspension.
  • Essential Notices:
    • Important service-related notices will be sent to your registered contact details, and opting out of these notifications is not permitted.

9. Copyright Infringement Notification

  • Reporting Process:
    • To report copyright infringement, you must provide a written notice that includes:
      • Detailed identification of the copyrighted work.
      • Identification of the allegedly infringing material.
      • Your contact information (telephone number and email).
      • A statement of good faith belief that the use is unauthorized.
      • A statement under penalty of perjury that the information is accurate.
      • Your signature.
  • Submission:

10. Excessive Utilization of Resources

  • Monitoring Usage:
    • We continuously monitor resource usage to ensure fair distribution among all users.
  • Potential Actions:
    • If you exceed your allotted resources, we may adjust billing, suspend your account, or terminate your service at our sole discretion.

11. Backups

  • Service Backups:
    • b2bTech Hosting performs daily backups for disaster recovery purposes.
  • User Responsibility:
    • You are solely responsible for maintaining offsite backups of your data. We are not liable for any data loss resulting from system failures, user error, or other unforeseen events.

By using b2bTech Hosting services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions or need further assistance, please contact our support team.